Studio Policies

Read on about the studio policies at Moksha Yoga Burnaby.

Our goal is to create space for as many of you as possible in every single class we offer. 

To do that, we have a few guidelines in place:

1. Pre-Registered Classes

When you book ahead online, mobile app or phone-in.

The Basics:
We allow for 50% of the spots in our classrooms to be pre-registered for. Check in at the front desk 5 minutes prior to the scheduled class start or we will release your spot for students present at the studio. A full waitlist doesn’t mean there isn’t room in class, it just means that the pre-registration spots have filled. We hold 50% of classroom spots open to walk-ins – so arrive early and sweat on!

How To Pre-Register:
Pre-register by using our mobile app, online through MindBody or giving us a call. Pre-registration may be limited based on your membership type (ex. Monthly memberships will be able to pre-register classes 30 days from payment date). You’ll need to sign-in to your MindBody account whether using the website or mobile app. Hint: Your log-in information is the same one you entered when you signed our waiver. If you’ve misplaced this information we can either resend you the info or reset – please ask at the front desk.

A full waitlist doesn’t mean there aren’t spots in class, it just means that the pre-registration spots have filled. In this case you have the choice to plan to arrive extra early (20 minutes for most classes, Live Music classes – 30 minutes) OR add yourself to the waitlist. When a pre-registered student cancels the first name on the waitlist gets automatically added and confirmed for the class. You will receive an automated email or text at this time. Please consider yourself CONFIRMED and therefore responsible for either attending or canceling.

*B FITT Pre-Registrations*
We allow B FITT classes to be pre-registered to full capacity (12 participants). If you see a green “Book Now” button this tells you that there are open spots. If you see a green “Add To Waitlist” there are no longer open spots, but you can put your name on the waitlist! When a pre-registered student cancels the first name on the waitlist gets automatically added and confirmed for the class. You will receive an automated email or text at this time. Please consider yourself CONFIRMED and therefore responsible for either attending or canceling.

2. Late Cancellations

Removing yourself from pre-registered classes (see above).

We appropriately limit the number of spaces in class to ensure the best experience for all. As such, every spot counts! Please be courteous to your fellow yogis by cancelling out of class if you can’t make it. A $10 charge will occur if you late cancel or no-show to ANY class you have pre-registered for (includes B FITT). 4 Hours is the magic number. Be sure to cancel at least 4 hours before the scheduled start time to ensure you are not charged. All late cancellation charges are donated to our karma charity of the month. We don’t keep ANY of it!

3. Late Arrival

All classes including pre-registered students and walk-ins.

We end our class sign-in time 5 minutes prior to scheduled start time.  Students hoping and waiting for a spot in class, we will start giving away spots in class to those who are changed and ready in the studio.

4. Moksha Memberships

The Basics
Moksha Membership is a minimum 3 months contract and an incredible way to commit to a calm mind, healthy body, and inspired life.  After the 3 months, your membership will auto-renew for up to 2 years. Moksha Members get UNLIMITED access to classes on our schedule, Member Benefits from local shops, 5 Free Class cards to bring your first-timer friends, and 15% off retail items and exclusive Membership pricing for special events & workshops.

Read our Membership Terms & Conditions here.

Holds & Cancellations
Going away? Put your Moksha Membership on hold to maintain your current pricing! Holds must be 30 days or less. Holds are unlimited and cost $20. Holds effectively pause your account payments which will extend your contract end date by however long your hold(s) are. Please e-mail our studio manager to request putting a hold on your account.

If you want to cancel your membership you are required to provide 30 day written notice. You can e-mail our studio manager or drop-off a sealed envelope at the Front Desk during business hours. If you want to cancel before the minimum 3 month contract, a cancellation fee of $35 will apply for each month remaining.

Special Rates

  • Student Rates are available to any full-time student with proof of valid/current student I.D.
  • Senior Rates are available to those 60 years and riper. 😉

As always, REACH OUT to us with your questions and/or feedback.

Studio Policies at Moksha Yoga Burnaby